Yukon CRM vs Dynamics 365
Dynamics 365 makes sense for organizations standardizing on the full Microsoft business stack with a partner and admin capacity to run it. Yukon is the better fit for SMBs that want the Microsoft 365 integration — Outlook, calendar, Teams — without the licensing complexity, partner implementation, and per-user cost of Dynamics.
About Microsoft Dynamics 365 Sales
Microsoft Dynamics 365 Sales is Microsoft's enterprise CRM, tightly integrated with Microsoft 365, Teams, Power Platform, and the wider Dynamics ERP family. It is powerful and extensible, and typically implemented by a Microsoft partner.
About Yukon CRM
Yukon CRM is a modern CRM and business platform built, hosted, and administered by Evolved Technology Group. Every plan includes contacts, pipeline, activities, Outreach email campaigns, SMS campaigns, quotes, sales orders, purchase orders, invoicing, support cases, and a client portal on one data layer — with your data in storage you own, Canadian and US hosting, and a team that builds the features you ask for. See the full platform overview.
Where Dynamics 365 is strong
- Native integration with Microsoft 365, Teams, and Power Platform
- Path to Dynamics 365 Finance, Business Central, and Supply Chain
- Copilot AI features within the Microsoft ecosystem
- Enterprise security and compliance tooling
Where Yukon CRM is the better fit
- Two-way Microsoft 365 email and calendar sync included at every tier
- Campaigns, SMS, quoting, and invoicing included — no Customer Insights or Business Central needed for SMB workflows
- ETG is a Microsoft 365 managed-services provider: CRM and M365 administered by one team
- Setup in weeks, not a partner implementation measured in months
- Your data in storage you own; Canadian hosting available
- Feature requests built by the platform team
Feature comparison
Side by side on the things SMB teams actually ask about.
| Feature | Yukon CRM | Microsoft Dynamics 365 Sales |
|---|---|---|
| Cloud-native (no server) | Fully cloud | Fully cloud |
| Mobile app | iOS & Android | Full app |
| You own your data & storage | Your data, your storage | Microsoft cloud |
| Email campaigns built in | Included (Outreach) | Customer Insights, separate |
| SMS campaigns built in | Included | Via Customer Insights / add-on |
| Quote-to-cash (quotes, orders, invoices) | Quotes → invoices included | Quotes; invoicing via Business Central |
| Data migration included | Done by ETG, 2–4 weeks | Partner project |
| Microsoft 365 / Outlook sync | Two-way sync | Native |
| API & integrations | REST API + Zapier & Make | Dataverse + Power Platform |
| AI assistant | Evo AI (add-on) | Copilot, add-on |
| Feature requests actually built | Built by the ETG team | Ideas portal |
| Managed IT from the same team | Full ETG stack | Via partners |
| Canadian data residency option | Canadian & US hosting | Canadian datacenters |
| Transparent all-in pricing | From $50/user, all-in | $65–$150/user + add-ons |
| Support | Direct to the team that built it | Via partner |
Pricing: Yukon CRM vs Dynamics 365
Both list per-user pricing, but what's included differs a lot. Yukon's price covers every module and ETG administration. Dynamics 365's base tier is a starting point, with campaigns, quoting, invoicing, and support often sold separately.
Yukon CRM — from $50/user/mo
| Plan | USD / user / mo |
|---|---|
| Basecamp Full platform, 100k records or 5GB, 3-user minimum | $50 annual · $65 monthly |
| Trail Full platform, 1M records or 10GB | $75 annual · $90 monthly |
| Summit Custom capacity, modules, ERP scale | Custom |
- Every module on every plan — no feature gates
- Outreach email campaigns and SMS campaigns included
- Quotes, sales orders, purchase orders, invoicing included
- Hosting, platform licensing, and ETG administration included
- Migration scoped and quoted separately as a one-time project
Microsoft Dynamics 365 Sales — from $65/user/mo
| Plan | USD / user / mo |
|---|---|
| Sales Professional Core sales force automation | $65/user |
| Sales Enterprise Customization, forecasting | $105/user |
| Sales Premium Adds Sales Insights | $150/user |
| Copilot / Customer Insights Priced separately | Add-on |
Commonly added on top
- Partner implementation is typically a five-figure project
- Marketing (Customer Insights) is a separate license
- Power Platform, storage, and Copilot add-ons
- Requires ongoing admin or partner support
Competitor pricing as of August 2026, from the vendor's public pricing page; confirm current pricing with Dynamics 365 before deciding. Yukon pricing has a 3-user minimum; CAD pricing available.
Migrating from Dynamics 365 to Yukon CRM
We export accounts, contacts, leads, opportunities, activities, and custom entities from Dataverse, map them to Yukon, and load in parallel with no data freeze. Because ETG also administers Microsoft 365, Outlook and calendar sync are set up as part of the same project.
Your team stays live in Dynamics 365 until cutover day. ETG runs a training session at go-live and stays on for 30 days of post-launch support. Migration is scoped and quoted as a one-time project. Book a call for a migration estimate.
Yukon CRM — opportunity pipeline. Every card carries amount, probability, expected close, and next action.
Frequently asked questions
Does Yukon CRM integrate with Microsoft 365 like Dynamics does?
Yes — two-way Outlook email and calendar sync is included on every Yukon plan, so emails log against the right contact automatically and calendar events and tasks flow both ways. ETG also manages Microsoft 365 tenants, so CRM and M365 administration come from one team.
Is Yukon a cheaper Dynamics 365 alternative?
Significantly. Dynamics 365 Sales lists at $65–$150 per user per month before partner implementation, Customer Insights, and Copilot add-ons. Yukon is $50–$75 per user with campaigns, SMS, quoting, invoicing, and ETG administration included.
Can ETG migrate us from Dynamics 365?
Yes. We export from Dataverse — accounts, contacts, leads, opportunities, activities, and custom entities — and load them into Yukon while your team stays live. Typical timeline is 2–4 weeks.
When should we choose Dynamics 365?
If you're standardizing on Dynamics 365 Finance or Business Central and Power Platform across the business and have a Microsoft partner engaged, Dynamics Sales keeps everything in one ecosystem.
Other comparisons
See Yukon CRM next to Dynamics 365 on your own data.
A 30-minute walkthrough — platform, migration path from Dynamics 365, and exact pricing for your team.