Commercial Services
IT for the Companies That
Keep Buildings Running.
Dispatch That Never Goes Dark. Field Techs Connected. Service Agreements You Never Lose Track Of.
HVAC, electrical, plumbing, fire & life safety, security, and facilities contractors across Southern Ontario. Your revenue is produced by technicians in other people’s buildings. Your IT has to work there too.
Industry Expertise
Small office. Big field. Zero tolerance for idle trucks.
A commercial service company is a dispatch board, a phone system, and thirty people who are never at their desks. Most MSPs design for the desks. We design for the mechanical room, the service van, and the 2am no-heat call: field devices that are managed and replaceable, connectivity with failover, phones that route on-call without a ticket, and a CRM that remembers every site, agreement, and open proposal so repeat work stops walking out the door.
Field-First
Managed tablets, phones & failover
24/7
Help desk & on-call phone routing
Grovana
CRM built for commercial trades
20+
Years IT leadership
Challenges We Solve
The problems that put service trucks in the yard.
The Problem
“The internet went down on the hottest day of the year. Dispatch couldn't see the board, techs couldn't close calls, and eight trucks sat in the yard for two hours.”
Our Solution
Business-grade connectivity with automatic LTE failover, a cloud-hosted field-service platform that doesn't depend on the office being up, 24/7 monitoring, and 12-minute triage on anything that stops dispatch. The outage still happens. Your trucks don't notice.
The Problem
“We sent 60 replacement proposals last year and nobody can tell me which ones are still open. Our maintenance agreements renew whenever a customer remembers to call.”
Our Solution
Grovana, our AI-first CRM, configured for commercial trades: every site, piece of equipment, open proposal, and agreement date has an owner and a next action. Integrated with your field-service and accounting software so nothing is keyed twice, and renewals are a scheduled conversation instead of a surprise.
The Problem
“An email that looked like it came from our main supplier asked us to update their banking details. We were one approval away from wiring $40,000 to a fraudster.”
Our Solution
Email security that catches lookalike domains and spoofed senders, multi-factor authentication on everything, a verified call-back procedure for any payment change, and security awareness training for the office staff who approve invoices. Payment-diversion fraud targets contractors specifically. We close the door it uses.
What Changes
What a service operation looks like when IT is built for the field.
Dispatch & Phones That Stay Up
Failover connectivity, cloud field-service platforms, and VoIP with on-call routing that fails over to mobile. The board and the emergency line keep working through an outage.
Field Software Connected to the Office
ServiceTitan, Jobber, simPRO, FieldEdge, or BuildOps integrated with QuickBooks or Sage and your CRM. A customer, a site, and a job are entered once and flow everywhere.
Every Agreement Has an Owner
Grovana's commercial trades configuration keeps sites, equipment, proposals, and renewal dates in one record, with AI-prepared account briefs before each customer conversation.
Prequalification-Ready Security
MFA, endpoint protection, email security, immutable backups, and documented policies. You pass the property manager's questionnaire and the cyber insurance renewal without scrambling.
An idle service truck costs more per hour than any IT system you will ever buy. Find out where your operation would stop.
Book Free AssessmentWhat's Included
Everything under one roof.
Field devices, connectivity, phones, cybersecurity, CRM, and help desk. One team, one monthly cost, one number to call.
What Changes
What your service company looks like when IT is this handled.
What we commit to
12-minute triage
on anything that stops dispatch or the emergency line
Documented runbooks
for your field-service platform, phones, and connectivity, so nobody starts from scratch at 2am
Same-day device swap
from a configured spare pool when a tech's tablet or phone fails
Quarterly reviews
of agreement pipeline, security posture, and the questionnaire file
Written into every commercial services agreement
The Case for Service-Contractor IT
Why commercial service companies need IT designed around the truck, not the desk.
Commercial service businesses have a shape that generic IT providers misread. The office is small and the field is large. Revenue is produced by technicians in buildings you do not own, on networks you do not control, using tablets, phones, and a field-service platform that has to be reachable every minute of the working day and at two in the morning on a no-heat call. Dispatch, phones, and accounting are the nervous system. When they fail, trucks idle, and an idle truck with a licensed technician in it is the most expensive thing in the company.
The second thing most contractors underestimate is how much revenue leaks on the relationship side. A commercial HVAC or electrical firm with four hundred maintenance agreements and sixty open replacement proposals is running a pipeline, whether or not anyone calls it that, and spreadsheets and memory do not hold it. We configure Grovana, the AI-first CRM our team builds, with its commercial trades configuration so every site, agreement date, and open proposal has an owner and a next action, and we connect it to your field-service and accounting systems so nobody keys a customer in twice. Dispatch stays where it belongs. The relationship finally has a home.
Then there is the risk you now inherit from your customers. Property managers, general contractors, and institutional clients are asking subcontractors for proof of cybersecurity controls as part of prequalification, and cyber insurers ask the same questions before they renew. Payment-diversion fraud targets contractors specifically because of large supplier payments and informal approval chains. We put the controls in place (multi-factor authentication, email security, verified payment-change procedures, immutable backups, security awareness training) and document them, so the questionnaire gets answered honestly and the renewal goes through.
“We design for the morning the internet goes down at seven and the dispatch board has to keep running anyway. If your IT provider has never asked what your trucks cost per idle hour, they are designing for the wrong business.”
Evolved Technology Group
Common Questions
Frequently asked questions.
Keep every truck on the road.
Book a free assessment. We will map where your dispatch, phones, field devices, and customer data would fail, and show you what a field-first IT environment looks like for a service contractor your size.