Evolved360 IT
24/7 Monitoring
& Help Desk.
Problems Caught Before You Know They Exist.
Help There When Your Team Needs It.
Around-the-clock monitoring of your servers, computers, and network — plus a real help desk your team can actually reach — from a SOC 2 Type 2 certified team in Hamilton & Burlington.
Your Always-On IT Team
Stop finding out about problems from your staff.
Most IT issues don't announce themselves — they build quietly until something breaks at the worst possible moment. Our monitoring platform watches your environment around the clock so we catch the warning signs early. When your team does need help, they reach a real person who already knows your setup.
24/7
System monitoring
12min
P1 incident triage
SOC 2
Type 2 certified
20+
Years in business
What Changes
Run your business without IT problems slowing you down.
Issues Fixed Before You Notice
Our tools watch your systems constantly. Most problems get resolved automatically — your staff never has to make a support call.
A Help Desk That Actually Helps
Your team reaches a real technician — not a bot, not a voicemail. Phone, email, or portal, we pick up and we fix it.
One Monthly Cost, No Surprises
Flat-rate monitoring and support means no per-incident fees, no emergency charges, no awkward conversations about the bill.
Visibility Into Your Environment
Monthly reports show you how your systems are performing, what was fixed, and where we're keeping things healthy — in plain English.
The Plan
Getting covered is straightforward.
We map your whole environment.
We document every server, computer, and network device — then deploy lightweight monitoring agents so we can see everything from day one.
Monitoring goes live, help desk opens.
Your systems are watched from that point forward. Your team gets direct access to our help desk — real people, real answers, same day.
We keep things running — you stay focused.
Monthly reports show what happened and what we fixed. Quarterly reviews flag anything coming up so you can plan, not react.
Most outages are preventable. Let's make sure yours are.
Book Free AssessmentWhat's Included
Everything under one roof.
Monitoring and help desk are one layer of a complete IT environment — see everything our team manages.
What Changes
What your business looks like when IT problems stop interrupting your day.
Client result
“Our previous IT provider would only call us back after something broke. With ETG, we find out about issues from their team — not from our staff complaining that something isn't working.”
Office Manager · Professional Services · ETG client since 2020
The Case for Proactive Monitoring
Why waiting until something breaks costs more than preventing it.
Most business owners don't find out their IT has a problem until it's already visible — a server that won't start, an email that won't send, a file that can't be opened. By the time the call comes in, the problem has usually been building for hours or days. Hard drives show warning signs before they fail. Memory errors generate logs before systems crash. Network devices log errors before they go offline. The issue was always findable — nobody was looking.
Proactive monitoring changes the model. Software running on every server and computer in your environment checks hundreds of health metrics continuously — disk space, CPU temperature, memory usage, backup job status, failed login attempts, service availability. When something crosses a threshold, an alert fires and a technician investigates before your team notices anything wrong. For most of the issues we catch this way, resolution happens without the business ever experiencing an outage.
The help desk side matters just as much. When your team does have a problem — a printer that won't connect, a password that won't work, software that crashes — the experience of reaching support shapes how they feel about the whole IT function. A help desk that answers quickly, knows your setup, and closes the ticket the same day builds confidence. One that takes a day to respond, asks basic questions, and schedules a callback the following week does the opposite.
“The businesses that have the fewest IT problems aren't the ones with the most tools — they're the ones where every system is documented, every alert has an owner, and issues get resolved before users notice them. That level of reliability doesn't happen by accident.”
Kevin Nishimura, CTO — Evolved Technology Group · SOC 2 Type 2 Certified
Common Questions
Frequently asked questions.
Ready to stop hearing about problems from your staff?
Book a free assessment. We'll map your environment, show you what's being missed, and set up monitoring that catches problems before they become outages.