Full Solutions
Your IT Team,
Backed Up.
Done-with-you — we extend your existing team.
No replacement. No politics. Just depth.
Most growing businesses have at least one IT person — someone great at keeping the day-to-day running. But one person can't also be a security analyst, a cloud architect, a compliance officer, and a strategic planner. Co-managed IT gives your team the specialist backup they need without replacing them.
Why Internal IT Gets Stretched Thin
One IT person can't cover every layer.
Having an internal IT person is a good start. But as your business grows, so do the demands on that person. They're managing helpdesk tickets, keeping the network running, chasing down vendors, and trying to stay on top of security — all at the same time.
Something always gets deprioritized. Usually it's the things that matter most — security hardening, compliance documentation, strategic planning, and specialist-level projects. Co-managed IT fills exactly those gaps without replacing or undermining the people you already have.
Security gets deprioritized
Your IT person knows security matters, but between tickets and fires, there's never time to build a proper program.
Projects stall
Infrastructure upgrades, migrations, and modernization projects keep getting pushed because day-to-day support takes priority.
Compliance is a nightmare
SOC 2, HIPAA, cyber insurance audits — documenting and evidencing compliance is a full-time job that falls on whoever has the least to do.
No strategic voice
Your IT person is great at keeping the lights on. But translating technology needs into business cases for leadership? That's a different skill entirely.
How Co-Managed Works
We work alongside your team, not instead of them.
Co-managed IT is a partnership. Your internal IT person stays in their role — managing relationships, handling escalations, knowing your environment. We come in as the specialist layer they can call on: security expertise, cloud architecture, compliance support, and strategic planning. No ego. No territory. Just the right people doing the right things.
20+
Years serving Canadian businesses
24/7
Security monitoring & after-hours coverage
SOC 2
Type 2 certified operations
1
Accountable team — no finger-pointing
What We Bring
The specialist depth your IT team can't build alone.
Security Monitoring & Response
24/7 threat monitoring, endpoint protection management, and incident response — the security depth most internal IT people don't have time to build.
Cloud Architecture & Management
Microsoft 365, Azure, and AWS administration at a specialist level. We handle the complexity so your team doesn't have to become cloud experts overnight.
Compliance & Documentation
SOC 2, HIPAA, cyber insurance requirements — we handle the audit prep, policy documentation, and evidence collection that pulls internal IT away from real work.
Strategic Planning & vCIO
Technology roadmaps, vendor negotiation, board-level reporting. We give your IT team the strategic voice they need without putting it all on one person's shoulders.
After-Hours & Overflow Coverage
When your team is out, we're in. After-hours monitoring, emergency response, and overflow help desk coverage so nothing falls through the cracks.
Specialist Projects
Infrastructure upgrades, migrations, new office builds, security audits — we bring in the right specialists for the project without your team having to do it all.
Your IT person is good. Give them the backup they deserve.
Talk to our teamThe Full Picture
Everything we can cover together.
Use as much or as little as your team needs — every service is available as part of your co-managed arrangement.
What Changes
What your IT team looks like when they're not doing it alone.
Client result
“We had a great IT person internally but he was drowning. ETG came in, took over the security and cloud side, and now he can actually focus on the business. It's the best of both worlds.”
COO · Manufacturing · ETG co-managed client since 2021
Our Approach
Why co-managed IT works better than going it alone.
A lot of businesses reach a point where their internal IT person — someone good, someone trusted — is just doing too much. They're answering helpdesk tickets, managing the network, dealing with vendors, trying to stay on top of security, and somehow also expected to have a strategic view of where technology is going. That's not one person's job. That's a department.
Co-managed IT is built for exactly this situation. We don't come in and replace your IT person — we come in alongside them. They keep the relationships, the institutional knowledge, the day-to-day rhythm. We bring the specialist depth: a security team that actually monitors for threats, cloud architects who manage your Microsoft 365 and Azure environment properly, compliance specialists who handle audit prep, and virtual CIO-level thinking to put in front of your leadership team.
The result is an IT function that's actually complete — without the cost of building out a full internal department or the disruption of replacing the people you already rely on. Your team gets to do their best work. We fill the gaps they can't fill alone.
“Co-managed IT works best when the internal person is empowered, not replaced. Our job is to make your team better — not to take over.”
Kevin Nishimura, CTO — Evolved Technology Group · Hamilton, Ontario
Common Questions
Frequently asked questions.
Your IT team is good. Let's make them great.
Book a free 30-minute consultation. We'll learn about your current setup, show you exactly where we'd add value, and be honest if co-managed isn't the right fit.