Private Investigation
IT Built for How
Investigation Work Actually Runs.
Secure Case Files. Encrypted Communications. PIPEDA-Compliant Data Handling.
Your work involves sensitive personal data, chain-of-custody documentation, and communications that cannot be compromised. Your IT needs to match that standard — not leave you exposed because your setup was built for a general office. Serving PI firms and investigation agencies across Hamilton, Burlington, Oakville, and Southern Ontario.
Industry Expertise
Your cases involve sensitive data. Your IT needs to treat it that way.
Private investigation firms handle some of the most sensitive personal information in the SMB market — surveillance footage, subject profiles, financial records, legal correspondence, and witness statements. Under PIPEDA and Ontario's Private Security and Investigative Services Act, you have specific obligations around how that data is stored, accessed, and disposed of. Most PI firms have never had a proper IT assessment against those obligations. We build IT environments designed for the confidentiality requirements of investigative work — not repurposed general office setups.
PIPEDA
Compliant data handling
Encrypted
End-to-end communications
24/7
Help desk available
SOC 2
Type 2 certified team
Challenges We Solve
The IT problems investigation firms deal with every day.
The Problem
“Our case files, surveillance footage, and subject records are stored on a local hard drive with no real access controls or encryption”
Our Solution
Encrypted cloud storage with role-based access controls — only the investigators assigned to a case can open its files. Every access event is logged with a timestamp for chain-of-custody documentation. Automated offsite backups mean footage and records are never lost to a hardware failure.
The Problem
“We communicate with clients and legal counsel over regular email — we're not sure that's secure enough for what we're sharing”
Our Solution
Encrypted email and secure document sharing configured for your team. Clients receive a secure link to access reports and evidence rather than having sensitive files sent as attachments. End-to-end encrypted messaging for internal team communications in the field.
The Problem
“Our investigators work remotely and in the field — they need access to case files and we need to know those connections are secure”
Our Solution
Mobile device management and secure remote access infrastructure. Investigators connect to case management systems through encrypted VPN or zero-trust access — not exposed cloud drives. If a device is lost or stolen in the field, we can wipe it remotely within minutes.
What Changes
What your firm looks like when your IT matches the security of your work.
Case Files Are Secure
Encrypted storage, access controls, and audit logs mean only authorized investigators can access case materials — and every access is documented.
Chain of Custody Protected
Digital evidence and surveillance footage stored with tamper-evident logging. Access history is preserved and exportable for legal proceedings.
Field Investigators Stay Connected
Secure remote access to case management from any location. If a device is lost, it gets wiped. Encrypted communications between investigators and the office.
Client Data Handled Properly
PIPEDA-compliant processes for collecting, storing, and disposing of personal information on subjects and clients. Documentation available for regulatory review.
A data breach involving subject records or client files could end your firm. Is your IT protecting it?
Book Free AssessmentWhat's Included
Everything under one roof.
Secure case file management is one part of a complete IT environment. See everything our team manages for investigation firms.
What Changes
What your firm looks like when your IT is as discreet as your work.
Client result
“We had case files sitting on a shared drive that three people could access whether they were assigned to the case or not. ETG restructured our whole file system in two weeks — encrypted, access-controlled, and now every access is logged. We should have done this years ago.”
Principal Investigator · Licensed Ontario PI Firm · ETG client since 2023
The Case for Proper IT
Why private investigation firms need IT built around confidentiality from the ground up.
Private investigation firms in Ontario operate under a specific regulatory framework that most IT providers have never thought about. The Private Security and Investigative Services Act governs licensing and conduct. PIPEDA governs how personal information on subjects is handled. And in many cases, the work product — surveillance footage, activity logs, subject profiles — ends up in legal proceedings where chain of custody is scrutinized directly. A poorly configured IT environment can compromise evidence admissibility or expose a firm to regulatory action.
The practical risks are straightforward: case files stored on unencrypted local drives can be accessed by anyone on the network. Plain email attachments containing surveillance reports can be intercepted or misdirected. Field investigators accessing case systems over public Wi-Fi without a VPN are exposing your data in transit. And if a laptop is stolen from a vehicle during a surveillance operation, everything on it is gone — or worse, in the wrong hands.
We build IT environments for investigation firms that treat confidentiality as a design principle rather than an afterthought. Encrypted file storage with case-level access controls. Secure client portals for delivering reports. Mobile device management with remote wipe for field investigators. Encrypted communications for internal and external correspondence. And audit logs that document every file access — automatically, without anyone having to remember to do it.
“Investigation firms are trusted with information that subjects and clients expect to go nowhere else. The IT that handles that information needs to be built to that same standard — not a general office setup that happens to store sensitive files.”
Kevin Nishimura, CTO — Evolved Technology Group · SOC 2 Type 2 Certified
Common Questions
Frequently asked questions.
Ready for IT that handles your case data as discreetly as you do?
Book a free assessment. We'll review your current setup, identify gaps in data security and PIPEDA compliance, and show you what properly configured IT looks like for an investigation firm.