Managed IT Services in Hamilton, Ontario
Proactive managed IT for Hamilton businesses — 24/7 monitoring, unlimited help desk, and local on-site support from our nearby Stoney Creek HQ. Starting at $99/user/month CAD.
Minimum 5 users · Fixed monthly pricing · No hidden fees
15 min
avg. on-site to Downtown Hamilton
< 30 min
remote issue resolution
99.9%
uptime SLA
$99
starting price/user/month CAD
Simple, Transparent Pricing for Hamilton Businesses
All plans billed in CAD · No setup fees · Cancel with 30 days notice
Essential
$99
/user/month CAD
Core coverage for lean teams
Standard
$130
/user/month CAD
Most popular for 10–25 user teams
Premium
$170
/user/month CAD
Full-service IT for growing businesses
All plans require a minimum of 5 users. Custom enterprise pricing available for 50+ users.
Managed IT Across Hamilton & the Greater Hamilton Area
On-site and remote managed IT for businesses throughout Hamilton — 15 minutes from Downtown Hamilton
Downtown Hamilton
Ancaster
Dundas
Waterdown
Stoney Creek
Burlington
Flamborough
Grimsby
What's Included in Every Managed IT Plan
Everything your Hamilton business needs to stay secure, online, and productive — without hiring in-house IT staff
24/7 Monitoring & Alerting
We watch your servers, networks, and endpoints around the clock. Most issues are detected and resolved before they impact your Hamilton business — often before you even know there's a problem.
Unlimited Help Desk Support
Your team gets unlimited help desk access — remote support for software issues, Microsoft 365 questions, password resets, and everyday IT requests with no per-ticket billing.
Endpoint Protection & EDR
Advanced endpoint detection and response (EDR) across every workstation and server, with real-time threat intelligence and automatic quarantine of suspicious activity.
Microsoft 365 Administration
Full M365 tenant management — licensing, Exchange Online, Teams, SharePoint, OneDrive, security hardening, MFA, Conditional Access, and Copilot AI integration.
Patch Management
Automated patching for Windows, macOS, and third-party software — tested and deployed on a controlled schedule so your systems stay secure without unexpected disruptions.
Backup & Disaster Recovery
Tested cloud backups with verified restore capability. If something goes wrong, we get your Hamilton business back online in hours — not days — with documented recovery time objectives.
Why Hamilton Businesses Choose ETG Over Larger MSPs
We're not a distant call centre — we're a local team based in nearby Stoney Creek. When something goes wrong, we're on-site in Hamilton in under 30 minutes, not stuck in Toronto traffic.
Managed IT for Every Hamilton Industry
We understand the technology requirements — and compliance standards — specific to Hamilton's business landscape.
Ready to Stop Reacting and Start Preventing?
Book a free 30-minute IT assessment — no commitment, no sales pressure. We'll review your current setup and tell you exactly what we'd do differently.
No commitment · 30-minute call · Local Hamilton MSP
Managed IT Services for Hamilton, Ontario Businesses
Evolved Technology Group provides fully managed IT services to businesses throughout Hamilton, Ancaster, Dundas, Waterdown, Stoney Creek, Burlington, and the Greater Hamilton area. Unlike break-fix IT support, our managed IT service is proactive — we monitor your systems 24/7 and resolve most issues before they affect your operations.
What Makes a Hamilton Managed IT Provider Different?
Many MSPs serving Hamilton are based in Toronto or the GTA, which means slower on-site response and no real understanding of Hamilton's business community. Evolved Technology Group is headquartered in Stoney Creek — 15 minutes from Downtown Hamilton — so our technicians know your area and can be on-site fast when it matters. We serve Hamilton manufacturers, healthcare clinics, professional services firms, and construction companies, each with tailored technology aligned to their industry's compliance requirements (PIPEDA, PHIPA).
Managed IT vs. Break-Fix: What Hamilton Businesses Pay
The average Hamilton business on break-fix IT spends $38,700/year in emergency labour, lost productivity, and unplanned hardware replacements. Our Standard managed IT plan at $130/user/month for a 10-person team costs $15,600/year — and includes unlimited support, 24/7 monitoring, security, and Microsoft 365 administration. The math is straightforward.
Managed IT for Hamilton's Manufacturing Sector
Hamilton's industrial heritage means many local businesses operate complex IT-to-floor environments with ERP systems, EDI connectivity, and operational technology (OT) networks. Our managed IT practice includes ERP support (Acumatica, Microsoft Dynamics Business Central, Zoho), EDI connectivity for major retailers and 3PLs, and cybersecurity for OT environments — capabilities most Hamilton MSPs cannot provide.
Frequently Asked Questions
Common questions about managed IT services in Hamilton
What's included in managed IT services for Hamilton businesses?
Our managed IT service for Hamilton businesses includes 24/7 network monitoring, unlimited help desk support, patch management, antivirus and endpoint security, backup monitoring and tested restores, Microsoft 365 and Azure administration, strategic IT planning, vendor management, and quarterly business reviews. Starting at $99/user/month CAD. We're proactive — our monitoring catches and resolves most issues before you even notice them.
How quickly can you respond to IT issues in Hamilton?
Critical issues (server down, ransomware, security breach) receive immediate response within 1 hour. High priority issues affecting multiple users get a 2-hour response. Standard requests are addressed within 4 business hours. For emergencies requiring a site visit, our Stoney Creek team can be at most Hamilton locations within 15–30 minutes — significantly faster than Toronto-based competitors.
How much does managed IT cost for a Hamilton business?
Our managed IT packages for Hamilton businesses start at $99/user/month CAD for our Essential plan (24/7 monitoring, business-hours help desk, patch management, endpoint protection, and cloud backup). The Standard plan is $130/user/month and adds after-hours P1 on-call, EDR, and Microsoft 365 administration. The Premium plan is $170/user/month and includes virtual CIO strategic planning and a dedicated account manager. All pricing is in Canadian dollars with no hidden fees.
Do you provide on-site managed IT support in Hamilton or only remote?
Both. We resolve 60–70% of issues remotely for speed, but our technicians are locally based in Stoney Creek for on-site visits when needed — hardware installations, network infrastructure, server maintenance, and hands-on troubleshooting. Unlike remote-only MSPs or distant Toronto firms, we can be on-site in Downtown Hamilton, Ancaster, Dundas, or Waterdown within 15–30 minutes for critical issues.
How quickly can you onboard a Hamilton business?
Most Hamilton businesses are fully onboarded within 2–4 weeks. Week 1: discovery, environment assessment, and agreement finalization. Week 2: deploy monitoring agents, configure help desk, begin user onboarding. Weeks 3–4: complete service migration, final testing, team training, and full handover. Larger environments (50+ users) may take 6–8 weeks. You receive a detailed onboarding timeline upfront.
Can you support Hamilton's manufacturing and industrial companies?
Yes — manufacturing is one of our core specialties and Hamilton's industrial sector is central to our client base. We provide ERP implementation (Acumatica, Microsoft Dynamics Business Central, Zoho), EDI connectivity, shop floor network infrastructure, supply chain software integration, and cybersecurity for OT environments alongside our managed IT services.