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MSP Comparison · Ontario

ETG vs IT Force:
Southern Ontario MSP Compared.

IT Force is one of the most established MSPs in southern Ontario with 25+ years and a strong retention rate. Here's how they compare to ETG for businesses specifically in the Hamilton-Burlington-Niagara corridor.

Disclosure: Written by Evolved Technology Group. IT Force data sourced from itforce.ca as of May 2026. Contact us if anything needs updating.

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Evolved Technology Group

ETG
  • HQ: 435 McNeilly Rd, Stoney Creek, ON
  • Est. 2019 — modern cloud-native stack
  • Hamilton · Burlington · Niagara corridor focus
  • Published pricing: $99–$170/user/month
  • Broad industry coverage including petroleum, logistics, property management

Competitor

IT Force

  • Burlington, ON (6 locations across southern Ontario)
  • Est. 1999 — 25+ years in business
  • 96.4% client retention rate
  • Avg. 6-minute remote response time
  • Industry focus: manufacturing, professional services, transportation, not-for-profit

Source: itforce.ca — May 2026

Feature Breakdown

Side-by-side comparison.

FactorETGIT Force
HeadquartersStoney Creek, ONBurlington, ON (6 locations total)
Service areaHamilton · Burlington · NiagaraSouthern Ontario (broad)
Niagara region focus
Years in businessEst. 2019Est. 1999 (25+ years)
Published pricingNo pricing on itforce.ca as of May 2026
Remote response timeSLA-backedAvg. 6 minutes (published stat)
Remote resolution rate90%+ (published stat)
Client retention rate96.4% (published stat)
Cybersecurity included
Microsoft 365 management
Backup & DR included
vCIO / strategic planning
No long-term commitment
Manufacturing industry expIT Force highlights manufacturing as a primary vertical
Petroleum / logistics exp

IT Force data from itforce.ca, May 2026. Some metrics (e.g., response time, retention) are IT Force's own published statistics. Contact each provider to verify current details.

Where ETG Differs

What ETG brings to the Hamilton-Niagara market.

Stoney Creek headquarters: ETG's office is at 435 McNeilly Rd in Stoney Creek. On-site support in Hamilton, Stoney Creek, and the Niagara corridor reflects that geographic reality — not a drive from Burlington or Mississauga.
Transparent published pricing: ETG lists flat per-user pricing on our website. IT Force does not publish pricing. If you want to understand cost before your first conversation, ETG makes that possible.
Niagara region dedicated coverage: ETG maintains explicit service commitments in St. Catharines, Niagara Falls, Grimsby, and surrounding communities — a territory that sits at the edge of IT Force's broad southern Ontario footprint.
Petroleum, logistics, and property management: ETG has dedicated practice areas in petroleum distribution (SellMorePetro), logistics & transportation, and property management — verticals less prominent in IT Force's published industry focus.

Where IT Force Stands Out

When IT Force might be the better fit.

25+ years of proven track record: Founded in 1999, IT Force has a long operating history and a 96.4% client retention rate. For businesses that want an MSP with a demonstrated long-term record, that history carries real weight.
6-minute average remote response: IT Force publishes a 6-minute average response time for phone and remote issues — a strong SLA metric that speaks directly to service speed. ETG offers SLA-backed response but does not publish the same specific metric.
Deep manufacturing industry experience: IT Force explicitly positions manufacturing as a lead vertical and has built service offerings around it. For Hamilton-area manufacturers evaluating IT partners, IT Force's manufacturing focus is meaningful.
Multi-location southern Ontario presence: Six offices across southern Ontario means IT Force has distributed on-site reach across a wider geography than ETG's corridor focus. If your business has locations in Mississauga, Kitchener, or other GTA-adjacent markets, IT Force's footprint may be advantageous.

Want to see how ETG fits your specific Hamilton-Niagara operation?

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Common Questions

Frequently asked questions.

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